support services

We specialise in support and maintenance for all IT and computer systems, both standard office based networks (Windows, Unix, NT, Small Business Server, Linux, Novell etc) and custom support services (for example, remote PC installations away from a central office). We can offer helpdesk solutions for end-users including on-site help or remote access tools to diagnose and solve problems quickly.

Our support services are the ideal solution for businesses who require quick reaction and high quality support but do not need full-time IT staff or simply want to take the pressure away from a small in-house IT department by outsourcing the day-to-day support needs.

After a free site visit and inventory to establish the exact details of your systems, we can take calls directly from users who need help with their workstations or software, or from server administrators with more complex queries.

case study: on-call support services
description of our support service options

we can offer

On-call support: we will work to your required response and fix times.

Quick reaction site visits to look at hardware faults or diagnose more complex problems.

Remote access solutions and routine network health-checks for maximum efficiency.

Provision of call statistics for problem analysis and to help you prevent repeat issues.

Ownership of problems through to resolution, taking the workload and day-to-day responsibility away from you.

Weekend and out of hours on-call cover can be arranged if required.

Helpdesk solutions with expert staff taking calls directly from end-users.

Full or partial outsourcing of all your support needs.

For further details of our services, or to discuss how we can help with your IT support requirements please contact us.